PipeTech® Software Suite
The PipeTech® Support Staff is dedicated to customer satisfaction and exceeding expectations.
PipeTech® Support
Peninsular Technologies offers unrivalled support for PipeTech® customers. Add the support package to your software or hardware purchase and you and your operators will have support for any issue relating to the products provided.
Flexible Product Support Options
Our goal at Peninsular Technologies is to consistently exceed customer expectations. We will assist your operators in use of the PipeTech® Suite, PipeTech® hardware, or any software or hardware relating to performing your tasks as a PipeTech® user. If the problem is out of our control we will still do our best to work around or through it. Our support options offer flexibility whether in the office or in the field:
- Phone Support. Our knowledgeable staff is available 8am to 5pm EST Monday through Friday toll free at 800-262-7817. (Please note that phone calls not covered by either an initial support period or a support agreement are subject to billing.)
- Email Support. Fill out our contact form or email the PipeTech® Support staff directly with any questions or issues. Always include a telephone number so we can call you back if it is more convenient to resolve an issue by phone.
- Online Support. PipeTech® users with a broadband connection can join our support staff online, allowing us to "see" what's happening directly on the PC in question. Click here to join an online support meeting.
PipeTech® Support Subscriptions
Support subscriptions entitle customers to phone, fax, or e-mail technical support inquiries regarding Peninsular Technologies' products. The fees charged, hours of availability, and response times are dependent on the chosen support option.
- Annual Support Subscription. Annual support includes unlimited telephone inquiries to our support engineers, free e-mail and fax support with response within 1 business hour (during normal support hours 8am to 5pm Eastern Time), and beta test invitations. This support subscription will expire twelve (12) months from the date of purchase.
- Incident-Based Support. Incident-based support includes free e-mail and fax support with response within 1 business day (during normal support hours 8am to 5pm Eastern Time). While phone and online support options are available, there is a fee charged per inquiry.
- Initial 90-Day Support. Free phone and online support is available up to 90 days from your initial contact with technical support by calling 800-262-7817. (Please note that your supported software must be updated to the current major version. Contact us for details related to downloading updates for the PipeTech® Software Suite.)
| Support Level | Email Support | Fax Support | Product Updates | Telephone Support | Online Support |
| Incident-Based Support | yes | yes | yes | billed per incident | billed per incident |
| Annual Support Subscription | yes | yes | yes | included | included |
Return Merchandise Authorization (RMA)
On occasion, our PipeTech® Interface Devices may require updating or servicing. We may also ask for a PC or other hardware to be sent to us for examination in the event that issues arise in the field. Access our RMA Request Form to acquire authorization for merchandise return in four easy steps.
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